Need a return? No problem! We strive to make your Fairtees experience simple and successful, to help fill your wardrobe with clothes that you are really happy with and will wear out - but we understand sometimes things don't go to plan! So if you need a product return, just send us an email at email@example.com
We accept returns up to 30 days after the purchase date, and are happy to exchange, give store credit or refund (through your original payment method, ie. Paypal or Direct Deposit). The garment should be unused and unwashed, and returned with the tag still on.
*Please note that shipping costs are non-refundable (we will only refund the price of the garment/s), with the exception of garments damaged upon receipt. However if you request a size/garment swap, we'll happily post the replacement to you for free. We can only send replacements or process refunds once we have received your original garment back at Fairtees HQ.
Just send us your:
- Email address
- Order ID (you'll find this on your order confirmation email - eg. #30).
- Product Name and code (also on your order confirmation email - eg. Cloudwatcher - Burgundy Ladies' Tee, Size XS, STTW028C244).
- Reason for return (eg. I need a smaller size)
We hope the returns process is simple and stress free for everyone, but if it's not great, we'd love to hear from you so that we can make it better. And please feel free to shoot us a message if you need a hand or have any questions at all.